We always try to make sure our products are dispatched within 3 working days of receipt of payment. Services available at the checkout on certain products are:

Royal Mail Special Delivery
Parcel Force Express48
Parcel Force (International)

All products are sent insured and recorded delivery. Orders placed on a Friday will not necessarily be delivered on the following Monday.

For more information on delivery times please contact us on or call 0203 757 7150


a) Claims for any damage to or shortages in Goods delivered must be notified to the Carrier and the Company at the time of delivery (if the Goods are inspected by or on behalf of the Customer at the time of delivery) or, if the Goods are not so inspected, immediately upon inspection after delivery and in both cases confirmed to the Carrier and the Company in writing within 5 days of delivery. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date. On no account will claims be considered if notified outside these periods.

b) Subject to the foregoing provisions of this clause the Company will not in any circumstances be liable to the Customer or any successor or assignee of the Customer in respect of any loss of whatsoever nature occurring to the Customer arising from the supply of Goods or from non-delivery, delayed delivery, damage to or loss of the Goods owing to any act or omission by the Company (including negligence) or any cause not within the Company’s control including (without limitation) fire, flood, accident, strike, riot, lock-out, trade dispute, industrial action, terrorism, nuclear accident, war, insurrection, act or restraint of Government.

c) The Customer shall notify the Company forthwith in writing of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights in the goods covered by this invoice of which the Customer becomes aware.

d) No variation to these terms and conditions shall be binding unless agreed in writing between the authorised representatives of the Company and the customer.

e) By accepting delivery of the Goods from the Company the Customer acknowledges receipt and thereby agrees to be bound by these terms and conditions and further acknowledges that these terms and conditions comprise the only terms and conditions which goods are supplied and that they shall not, and shall not be deemed to be, altered or varied to any extent by any previous correspondence between the Company and the Customer or by provision by the Customer to the Company or any other terms and conditions in respect of the Company’s goods.

f) The Customer acknowledges that any product effectiveness claims and supporting documentation are provided by the sub-contract manufacturer of the product and accepts that the Company has no control over these claims and cannot be held accountable for the manufacturer’s claims. The Customer accepts that verification of claims and supporting documentation should be made prior to purchase and no purchase should be made until the Customer is entirely satisfied.


ECE Group comply fully with the UK’s Distance Selling Regulations of 2000, which states that a Customer has 7 days from the day after the day the products are delivered to return said products to the Company. This is the cooling off period. If you decide you want to cancel your order, please inform the Company at the earliest opportunity and within the 7 day cooling off period. All products must be returned in the same condition in which they were received. If the Customer decides to cancel after the products have been delivered the Customer has a duty to return said products to the Company, and while in possession to keep reasonable care of said products. Once productss are received in a satisfactory condition all funds paid by the Customer to the Company shall be refunded.

Additionally, the Customer must pay delivery costs to return product to the Company and ensure its safe delivery.

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