Privacy Policy

Who we are

ECE Group is committed to maintaining the trust and confidence of visitors to our website. We will not sell, rent or trade any personal information, including email addresses, to other businesses. We have created this privacy policy to explain in detail the circumstances in which we collect your personal information, how we use it, (including the limited conditions under which we would disclose it to the authorities), and how your information is retained securely.

Website Cookies

Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website, information about pages viewed, products purchased and the customer journey around our website.

Google Analytics

When someone visits our website; we use a third-party service called Google Analytics, to collect both information, and details of visitor behaviour patterns. We do this to find out the number of visitors we receive to the site. This information is not used to identify anyone and there is no personally identifying information collected. We do not make, and do not give consent to Google to make, any attempt to identify those visiting our website.

Accounts

When you sign up for an account on our website, the data we request is stored for the purpose of allowing you to experience a faster checkout. We may use your name, email address and phone number if we need to get in touch with you regarding an order you have placed with us or your account. You can login into your account to change the information you have stored on our website or to close your account at any time.

If you decide not to set up an account, your data is still stored in the form of your customer order.

Regardless of whether an account has been set up by law we have to retain customer orders for 7 years. Every 2 years this order information is archived and moved to a secure location. After 5 years this information is then destroyed.
Account information is stored indefinitely or until the account is closed.

Purchasing

If you make a purchase through our website, your payment will be processed through a payment gateway and as such any card data is processed off site by a secure payment service provider. The payment gateway we use is by PayPal, you can find more information here: https://www.paypal.com/uk/home

ECE Group does not store your personal card information.

Data backup

Any personal information stored in a digital format is done so on our secure server. This is backed up on a daily basis, encrypted to AES256 standards and replicated for redundancy measures. This process is performed by software using an encryption key that is only known to ECE Group.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to ECE Group using the email address: info@ecegroup.co.uk and we will endeavour to process your request within 24hrs. You can also call us on 02037577150

Changes to this Privacy Policy

This privacy policy was last reviewed 19/08/2020

This policy is reviewed on an annual basis or earlier if regulations impacting our privacy policy occur.

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